Refund policy

1. Return window and condition of items

You may return any item purchased from Foxy 23 within 30 days of delivery. To be accepted, an item must be unused, unworn and unwashed, with its original tags attached, and returned in its original packaging.

Items that arrive back to us worn, altered, laundered or missing tags cannot be accepted. We will contact you before sending any such item back to you.

2. How to start a return

Email support@foxy23shop.com with your order number and the item or items you wish to return. We will reply with return instructions and confirm the return address before you ship anything back. Please do not send a return without contacting us first, as we cannot match an unannounced parcel to an order.

Approved returns are sent to Foxy 23, 678 N Wilson Way Suite #30, Stockton, CA 95205.

3. Refund method and processing time

Refunds are issued to the original payment method used at checkout. We cannot refund to a different card, to another account, or as store credit.

Once your return has been received and approved, your refund is processed within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit to your statement.

4. Return shipping costs and restocking fee

For a change of mind — the wrong size, a colour that was not what you hoped for, or simply not wanting the item — the customer pays return shipping.

Where an item is defective, damaged in transit, or is not the item you ordered, Foxy 23 pays the return shipping. You will never be asked to cover postage on a mistake that is ours.

There is no restocking fee on any return, at any time.

5. If something goes wrong

Three things can go wrong with an order. Each one is ours to put right, and each one is always refundable or replaceable.

  • Your order never arrived. Contact us and we will trace the parcel with the carrier. If it cannot be located we will send a replacement or refund you in full. You pay nothing.
  • Your order arrived damaged. Email us photographs of the item and its packaging within 7 days of delivery. We will arrange a replacement or a full refund, and we cover the return postage.
  • The wrong item was shipped. Tell us what arrived and what you ordered. We will send the correct item and cover return postage on the incorrect one, or refund you in full if you prefer.

Defective, damaged and incorrect items are always returnable, regardless of the 30-day window in section 1.

6. If your refund is delayed

If more than 15 business days have passed since your refund was approved, contact us at support@foxy23shop.com. We will trace it and stay with it until the money is back with you.

Business days means Monday to Friday, excluding US federal holidays.

7. Contact