FAQ

How much is shipping?

Standard shipping is free on every order, with no minimum spend. There are no handling charges and no fees added at checkout.

Where do you ship?

Within the United States only. We do not currently ship internationally. All prices are in US dollars.

How long will my order take?

Orders placed before 2:00 PM Pacific Time are processed the same business day. Processing takes 1 to 3 business days, then delivery takes 4 to 8 business days. So a typical order arrives within 5 to 11 business days of being placed.

Business days means Monday to Friday, excluding US federal holidays.

Will I get tracking?

Yes. We email a tracking number from foxy23shop.com when your order is dispatched. It can take up to 24 hours to show its first scan. Orders travel with USPS, UPS or FedEx, named in your dispatch email.

Can I return something?

Yes, within 30 days of delivery, as long as the item is unused, unworn and unwashed with its original tags and packaging. Email support@foxy23shop.com with your order number to start a return, and wait for our instructions before shipping anything back.

Who pays return shipping?

For a change of mind, you do. If an item is defective, damaged in transit, or is not what you ordered, we pay. There is no restocking fee on any return.

What if my order never arrives, or arrives damaged or wrong?

All three are ours to fix. We will trace a missing parcel, and replace or refund it if it cannot be found. Damaged or incorrect items are replaced or refunded in full, with return postage on us. Defective and incorrect items are always returnable, whatever the 30-day window says.

When will I see my refund?

Refunds go back to the original payment method within 5 to 10 business days of us receiving and approving your return. Your bank may take a little longer to post it. If more than 15 business days have passed since approval, email us and we will chase it.

What size should I order?

Size options are listed on each product page. Fit varies by style, so check the individual dress before ordering.

Can I change my shipping address?

Only while the order is still processing. Email us straight away and we will change it if the parcel has not left us. Once it is dispatched, the address is fixed.

How do I reach a person?

Email support@foxy23shop.com or call (209) 465-0800. We answer email within 1 to 2 business days, and the shop is open seven days a week.